Delivery & Returns

Cast iron radiators longer than 1200mm in length will be delivered in "blocks", this is simply due to the weight and size, so the sections can more easily be moved into buildings, around corners and up stairways. Once in position, the sectional blocks can be joined using the supplied nipples, gaskets and joining key.

Joining keys can be purchased with the radiator and most are returnable for a full refund.We recommend having the cast iron radiator in its destination room before the assembly. Ensure that the "blocks" of radiators are placed on a clean, flat & stable surface before attempting to join the radiator together.

Please view the attached PDF for full radiator joining instructions.

We only accept returns for our Radiator Valves and Accessories and we honour a 90 day money back guarantee. As our Cast Iron Radiators are made to order we can not accept a return. For further information see our Terms and Conditions.

If you wish to return your order (or part of it), you must first contact us (SMR Enterprises Ltd - trading as Radiators 4u). You can do this by telephone, email, or by post.

You will receive your RMA documentation from us (SMR Enterprises Ltd - trading as Radiators 4u). This documentation must be included with your returned items and will include a tracking reference for your returned products.

If you fail to obtain this RMA number or fail to include it with the returned goods, the return process will be considerably delayed. It is essential you obtain your RMA documentation prior to sending goods back.

It will be your responsibility to return the goods to us at our geographic address at your own cost. You must take care of the goods to ensure they are not damaged while in your possession or in transit back to us.

We recommend that if using Royal Mail or a courier to return the goods you opt for a signed-for service, and take out insurance, especially if returning high-value or fragile items.

For larger and more fragile items, we recommend a courier service such as DPD, EVRi or Royal Mail. For a list of the UK’s most reputable couriers, please visit the courier comparison site Parcel2GO for more information and to get a delivery quotation.

Returns after 90 days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee may apply. If you have an item you would like to return after the returns period, contact us to discuss your situation further.

For details of how to contact us (and our address) see our contact us page.

For our full Returns Policy & Terms and Conditions, please click here